Business Services Institute

Professional GBS™

Professional GBS™ is a model to execute Global Business Services with excellence. The term GBS has become interpreted in many different ways, leading to shoddy execution. There is a right way to execute GBS, as witnessed by the incredible success of this model in many of the Fortune 20 companies, including at Procter & Gamble, which invented the term. That model has now been encapsulated into five areas - Foundation, Operations Management, Service Management, Transformation and Leadership. Training and certification is offered currently via online training by industry-leading ex-P&G executives.

Here you will find all the resources needed for Professional GBS(P-GBS). This includes the Business Services Institute's Body of Knowledge (BOK) for P-GBS, blog posts and the latest literature on GBS and also the free computer based training (CBT) for the P-GBS Foundation module.

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GBS Foundations

GBS Foundation provides an introduction to Global Business Services and outlines all the key concepts required to develop a strong understanding of how to build and operate a professional GBS. The Foundation course also provides the standard model and the terminology required to consistently develop advanced GBS processes.

6 Hours
Free Online Course or
Instructor Led Training

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$2400 USD

GBS Service Management

The GBS Service Management course essentially provides the framework to professionally manage Shared Services like a business. It provides the framework, standards and process training to manage all aspects of defining a clear Service, pricing and benchmarking, creating strategies and innovation plans, and commercializing the Service.

12 Hours
Instructor Led Training

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$2400 USD

GBS Operations Management

The GBS Operations Management course outlines the approach, methodology and tools needed for running day-to-day operations, managing operational issues and driving continuous improvement methodologies. This is an essential training for anybody working in either the Head Office or in Shared Service Centers.

12 Hours
Instructor Led Training

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$2400 USD

GBS Transformation and Change Management

The GBS Transformation Management course provides the methodology to drive ongoing improvement in performance of GBS services, cost and customer satisfaction. It brings together the known tools of project management with elements of business transformation and organization change which need to
play together in harmony for successful service transformations.

12 Hours
Instructor Led Training

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$2400 USD

GBS Leadership

The GBS Leadership course provides training and strategy development, organization management, stakeholder management and future state definition for GBS organizations. It develops capabilities for strategic thinking in an industry that is undergoing dramatic change. It helps GBS leaders articulate the current and future value of their organizations and to bring the leadership as well as their organizations along on the journey.

8 Hours
Instructor Led Training

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$2400 USD

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Our Business Services Advisory

pGBS Assessment

We will assess in detail your GBS capabilities to identify areas of improvement to take your organization to the next level of operational excellence.

pGBS Strategy

Strategy advisory services to help you navigate today's challenging business environment.

pGBS Execution

A strategy is only as good as it's execution. Our advisory services will help you stay relevant, on track and delivering value.

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Professional GBS™

Browse Our Top Courses

GBS Foundations

GBS Service Management

GBS Operations Management

GBS Transformation and Change Management

GBS Leadership

Our Business Services Advisory

pGBS Assessment

pGBS Strategy

pGBS Execution

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