Professional GBS™ is a model to execute Global Business Services with excellence. The term GBS has become interpreted in many different ways, leading to shoddy execution. There is a right way to execute GBS, as witnessed by the incredible success of this model in many of the Fortune 20 companies, including at Procter & Gamble, which invented the term. That model has now been encapsulated into five areas - Foundation, Operations Management, Service Management, Transformation and Leadership. Training and certification is offered currently via online training by industry-leading ex-P&G executives.
Here you will find all the resources needed for Professional GBS(P-GBS). This includes the Business Services Institute's Body of Knowledge (BOK) for P-GBS, blog posts and the latest literature on GBS and also the free computer based training (CBT) for the P-GBS Foundation module.